Q: What is Artchild?
A: Artchild is a platform that invites everyone to co-create with artists and purchase customized limited editions of their works.

Q: How does Artchild work?
A: Users can choose an artist's original to reimagine from the current featured artworks, give it their custom spin on an interactive canvas interface using a palette curated by the artist, and claim their one-of-a-kind artwork as a print or an NFT minted on the blockchain.

Q: Does the artist benefit when I buy a work on Artchild?
A: Yes, when buying art online through Artchild, you are supporting the artists who create those works. Artchild collects a commission on each sale, but the artist receives the majority of the proceeds.

Q: I'm an artist. Can I sell my work on Artchild?
A: We are working to establish a thoughtful curation board of curators with diverse backgrounds. If you are interested in featuring your work on Artchild, email us at hello@artchild.com.

Q: I have questions about art I'm considering. Is there someone I can talk to?
A: We're happy to help! DM us on our instagram or Twitter, or email us at hello@artchild.com.

Q: What is Artchild's return policy for NFTs?
A: Artchild has a no returns policy for NFTs. All sales are final once the NFT has been purchased.

Q: What is Artchild's return policy for giclée prints?
A: Artchild has a no returns policy for art prints unless the print is received by the purchaser damaged.

Q: How can I request a replacement for a damaged art print?
A: If you receive a damaged art print from Artchild, please contact the customer support team at hello@artchild.com within 2 days of receiving the print. You must also provide photos of the damaged print.

Q: What types of damage are eligible for a replacement print?
A: Any damage that occurs during the shipping process or is the result of a manufacturing defect may be eligible for a replacement print. Examples of eligible damage include creases, tears, smudges, or discoloration

Q: Will I be charged for a replacement print if my print is damaged?
A: If the damage to the print is deemed eligible for a replacement, Artchild will provide a replacement print at no additional cost to the purchaser.

Q: How long will it take to receive a replacement print?
A: The timeframe for receiving a replacement print may vary depending on the shipping location. Artchild will provide an estimated timeframe for the replacement print to be produced and shipped.

Q: Can I request a refund for a damaged art print?
A: No, Artchild's policy is to only provide a replacement print for eligible damages.

Q: Where do we ship?
A: Artchild currently ships to most countries internationally.

Q: Shipping times and cost
A: We provide customized, instantaneous shipping quotes at checkout once you enter your shipping address. The cost of shipping artwork and delivery lead time vary significantly depending on the distance it is being shipped and the specifics of the artwork itself. To provide the fastest possible experience for you, our print partners ship orders within 3-5 business days of your order confirmation. We advise customers to anticipate longer lead times if they select international shipping outside of the United States.

Q: Shipping options
A: We work with a seasoned expert in art printing and shipping, who ship via UPS Ground.

Q: Tracking your order
A: Once you place your print order, you will receive an order confirmation e-mail. Artchild will e-mail you with your tracking number as soon as the printer ships your order.

Q: Changing the delivery address on your order
A: If you need to change the delivery address on your order, please email us within 24 hours of placing your order at hello@artchild.com. If there are updated shipping costs based on the new location, we may either invoice you or initiate a refund if there are updated shipping costs based on the new location.

Q: Taxes and duties
A: For orders shipping within the United States, we charge applicable state sales taxes at checkout. For orders shipping internationally, we do not cover any customs, import or duty fees. Please make sure to with local regulations for artwork shipments.

Q: Do Artchild works come framed?
A: We are currently working on providing the option for framing when you're placing an order, but if you are interested in having your work come readily-framed now, you can reach out to us at hello@artchild.com within 24 hours of placing your order and we will provide an invoice to reflect the cost of the frame and adjustments to the shipping rate.

Q: How do I find out when exclusive artworks launch?
A: Newsletter subscribers get advanced notice and access to buy the exclusive limited-edition prints that launch on Artchild. Sign up for our newsletter here.

Q: Can I buy more than one unit of each edition I create on Artchild?
A: To ensure your edition is unique, there is a maximum of one (1) edition (unit) per customer.

Q: What is an NFT?
A: An NFT, or non-fungible token, is a type of digital asset that represents ownership of a unique item or piece of content, such as digital art, music, or video.

Q: What is Ethereum?
A: Ethereum is a decentralized blockchain platform that allows developers to build and run decentralized applications, also known as dApps, on its network. Ethereum has its own cryptocurrency called Ether (ETH), which is used to pay for transactions and other services on the network.

Q: How can I purchase Ethereum?
A: You can purchase Ethereum from a cryptocurrency exchange or broker that supports Ethereum trading. Some popular exchanges that support Ethereum trading include Coinbase, Binance, Gemini and Kraken. To purchase Ethereum, you will need to create an account on the exchange, complete any verification requirements, and then fund your account using a bank transfer, credit card, or other payment method supported by the exchange.

Q: What is an Ethereum wallet?
A: An Ethereum Wallet, such as Metamask, is a software cryptocurrency wallet that allows users to securely store, manage, and interact with Ethereum and other ERC-20 tokens. Here at Artchild, we recommend using Metamask. Metamask is a browser extension that can be installed on Google Chrome, Firefox, or Brave browsers. It also has a mobile app for iOS and Android devices.

Q: How can I transfer Ethereum to my Metamask wallet?
A: To transfer Ethereum to your Metamask wallet, you will need to follow these steps:
Open your Metamask wallet and copy your Ethereum wallet address.
Go to the cryptocurrency exchange where you purchased Ethereum and navigate to the withdrawal page.
Paste your Metamask Ethereum wallet address in the destination address field.
Enter the amount of Ethereum you want to transfer to your Metamask wallet and confirm the withdrawal.
Wait for the transaction to be confirmed on the Ethereum network. This can take a few minutes to a few hours, depending on network congestion and other factors.

Q: How do I purchase NFTs on Artchild with Ethereum from my Metamask wallet?
A: To purchase NFTs with Ethereum from your Metamask wallet, you will need to follow these steps:
- Connect your Metamask wallet to Artchild.com by clicking on the wallet icon or selecting "Connect Wallet" and selecting Metamask.
- Browse the selection of NFTs on Artchild.com and select the one you want to co-create.
- Follow Artchild's instructions on how to customize the artwork, create your edition, click finish, and then click the Mint NFT button.
- Your Metamask wallet will ask you to confirm the transaction, once you confirm, your wallet will pay the cost of the piece and a small network transaction fee (usually $1-5 equivalent of Ethereum) and the NFT to be transferred to your Metamask wallet within a few minutes.

Q: How can I ensure the security of my Metamask wallet, Ethereum, and NFTs?
A: To ensure the security of your Metamask wallet and Ethereum, you should take the following steps:
- Use a strong password and enable two-factor authentication on your Metamask wallet.
- Only transfer Ethereum to and from trusted sources and always verify the destination address before making a transfer.
- Keep your Metamask wallet seed phrase and private key safe and never share them with anyone.
- Use a hardware wallet, such as a Ledger or Trezor, to store Ethereum and NFTs for added security.
- Use a separate wallet only to purchase NFTs and one to store your NFTs.

Q: Can I resell my NFT?
A: Yes, one of the benefits of owning an NFT is that you can resell it on NFT marketplaces such as Opensea.

Q: How do I know that the NFT is authentic?
A: Each NFT on our platform is unique and verified on the Ethereum blockchain, which ensures that it is a genuine digital asset. Additionally, our platform works with established artists and creators to ensure the authenticity of their work.

Q: Can I access the digital art after I purchase the NFT?
A: Yes, once you purchase an NFT, you can access the digital art associated with it. Depending on the type of digital art, you may be able to download it, view it directly on our platform, view it on NFT marketplaces such as Opensea, view and exhibit it on an NFT gallery page such as Deca.art.

Q: Is there a limit to the number of NFTs I can purchase?
A: No, there is no limit to the number of NFTs you can purchase on our platform. However, we encourage our users to be mindful of their purchases and to only buy art that speaks to them.

Q: What happens if the platform goes offline?
A: If the platform goes offline temporarily, your NFTs and associated digital assets will still be stored on the Ethereum blockchain.

Q: What payment methods does Artchild accept?
A: Artchild accepts Credit / Debit cards (Visa, MasterCard, American Express, Discover, JCB, CUP), and Apple Pay.

Q: How does Artchild work?
A: Users can choose an artist's original to reimagine from the current featured artworks, give it their custom spin on an interactive canvas interface using a palette curated by the artist, and claim their one-of-a-kind artwork as a print or an NFT minted on the blockchain.

Q: What currencies does Artchild accept?
A: Artchild currently accepts payments in USD ($) and Ethereum.